Customer Service Representative
Customer Service Representative needed for busy Production Facility located in Mills River, NC- Top Pay and Benefits - Dynamic CultureMonday - Friday 8:
00am-5pm (1 hour break for lunch)$18-19/HRCustomer Service Representative - In this role, you will assist and resolve emergency issues, customer service inquiries, provide product information.
You will also be required to meet all customer and company expectations.
Essential Job Functions Document customer service discussions and actions Maintain accurate records and files of documentation Record, organize, and file customer interactions and profile/account changes Provide resources for quality customer service Address and resolve team and customer conflicts Anticipate and resolve customer service issues Maintain a professional workspace and workflow Address returns, refunds, credits, and shipping tracking numbers Lead returns team and participate in repairing products and ensuring customer satisfaction.
Qualifications:
Excellent customer care and focus; ability to assess customers needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience.
Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
Able to multitask, prioritize, and manage time efficiently.
Able to analyze data and return authorization statistics and translate results into better solutions.
Excellent verbal and written communication skills Self-motivated and self-directed Comfortable in both a leadership and team-player role Creative problem solver who thrives when presented with a challenge.
Mechanical abilities and comfortable with product repair Focused on customer service.
Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and handling phone systems.
Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software.
Able to concentrate on multiple problems at once.
Ability to answer phone, listen actively, relay information, and type basic information simultaneously.
Customer-focused for a positive customer experience and resolution Recommended Skills Communication Courtesy Creativity Customer Experience Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
00am-5pm (1 hour break for lunch)$18-19/HRCustomer Service Representative - In this role, you will assist and resolve emergency issues, customer service inquiries, provide product information.
You will also be required to meet all customer and company expectations.
Essential Job Functions Document customer service discussions and actions Maintain accurate records and files of documentation Record, organize, and file customer interactions and profile/account changes Provide resources for quality customer service Address and resolve team and customer conflicts Anticipate and resolve customer service issues Maintain a professional workspace and workflow Address returns, refunds, credits, and shipping tracking numbers Lead returns team and participate in repairing products and ensuring customer satisfaction.
Qualifications:
Excellent customer care and focus; ability to assess customers needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience.
Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
Able to multitask, prioritize, and manage time efficiently.
Able to analyze data and return authorization statistics and translate results into better solutions.
Excellent verbal and written communication skills Self-motivated and self-directed Comfortable in both a leadership and team-player role Creative problem solver who thrives when presented with a challenge.
Mechanical abilities and comfortable with product repair Focused on customer service.
Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and handling phone systems.
Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software.
Able to concentrate on multiple problems at once.
Ability to answer phone, listen actively, relay information, and type basic information simultaneously.
Customer-focused for a positive customer experience and resolution Recommended Skills Communication Courtesy Creativity Customer Experience Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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